FAQs

I just placed my order, how long will it take?

In stock items will ship within 3 business days).  Custom orders normally ship within 8 business days. (Holidays can affect these shipping times).

 

What size bracelet should I order?

Step 1:  Take a string or measuring tape and measure your wrist where you would normally wear your bracelet.

Step 2:  Take the string and measure it with a ruler or a tape measure.

Step 3:  Compare your size to the sizing info on the listing.

 

Return Policy

You have 30 days from the order date to return or exchange an item. We charge a 25% restocking fee on ALL returns. We do not accept returns without pre-authorization so please send an email first.  All of our jewelry is handcrafted and some made to order so please read the details and sizing of the items you are purchasing to alleviate returns.  Your jewelry needs to be returned in the original box and in original condition.  We will refund the difference and your return will be processed back to your original payment method.

 

Exchanges

You may exchange your item for an item of equal or greater value.  If you are exchanging jewelry for a different size or want to select another item we request you send an email first so we know to expect those items.  Please include a note with your returned items that you would prefer an exchange.  You are not subject to the 25% restocking fee if you are exchanging your items; however, customers are responsible for paying the shipping fee for exchanges items. We will issue you store credit (minus the shipping fee) in the form of a personalized credit code.  This code will not expire and can be used at any time by entering this code at checkout.

Returned items will be sent to our address that is on the packing slip. Please return in the same box and put tracking info on your package because Michele Michele cannot be responsible for lost items.

Upon receipt of an item is damaged or missing please notify us  within 24 hours of receipt.

 

Sale or Clearance Items

Pieces with prices ending in .99 are final sale and not eligible for return or exchange.

PLEASE NOTE:  Custom pieces are not eligible for return, credit or exchange. If you are exchanging ANY non-custom items the exchange is a final sale and not eligible for exchanges or returns.

 

Care & Repair

Some of our alloy silver pieces may start to turn or tarnish but don’t worry, most can be buffed back to their original color and shine with a jewelry polishing cloth.  It is is best to keep these pieces in a bag or airtight container as they will not tarnish as quickly. These pieces can be worn for many years to come with proper care.

We may be able to offer a repair for your Michele Michele piece.  Cost is dependent on the scope of the repair needed.  Email us at  with your order number and repair request.